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I've seen this issue in the past on the older A4 printers (3100p with the big circular navigation button) but cannot recall what part was faulty or what the fix was.
C3300i with 400k, prints come out wavy along the bottom. Unrelated to the problem but the fuser, transfer belt and transfer roller were replaced with new units last month to take care of print quality issues that the machine was also exhibiting. The wavy prints were already happening before any parts were replaced. Anyone able to jog my memory, I am leaning towards a new Paper Exit Assy (AAJNR71300) with how many prints are on the original one.
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Does it happen on 2 sided? We have one similar making the same sometimes but ONLY one sided.
Our is very low meter if that matters. I have yet to see it on site but customer showed me exactly the same samples.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
That is a very high meter for that small printer. It could be the exit assembly. Not sure there is much more it could be if fuser was replaced. Maybe 24lb paper would work better. Or maybe try different fuser temps?
They have 5 other C3300i setup the same and all around 300-400k. They print single page packing slips all day, nothing double sided and have been using the same paper for years. The other machines don't have this issue. I doubt I'll convince this company to change paper nor do I believe it would make a difference. This issue came about gradually, at first it was on a couple pages here and there coming out like this, now it's all of them.
I will order the exit assembly and see what happens. Looking at the parts book it looks like there is a second exit roller that was added as a replaceable piece from a bulletin a couple years back.
They have 5 other C3300i setup the same and all around 300-400k. They print single page packing slips all day, nothing double sided and have been using the same paper for years. The other machines don't have this issue. I doubt I'll convince this company to change paper nor do I believe it would make a difference. This issue came about gradually, at first it was on a couple pages here and there coming out like this, now it's all of them.
I will order the exit assembly and see what happens. Looking at the parts book it looks like there is a second exit roller that was added as a replaceable piece from a bulletin a couple years back.
They have 5 other C3300i setup the same and all around 300-400k. They print single page packing slips all day, nothing double sided and have been using the same paper for years. The other machines don't have this issue. I doubt I'll convince this company to change paper nor do I believe it would make a difference. This issue came about gradually, at first it was on a couple pages here and there coming out like this, now it's all of them.
I will order the exit assembly and see what happens. Looking at the parts book it looks like there is a second exit roller that was added as a replaceable piece from a bulletin a couple years back.
How hard can it be for you take some decent paper in to test?
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I will order the exit assembly and see what happens. Looking at the parts book it looks like there is a second exit roller that was added as a replaceable piece from a bulletin a couple years back.
Agree about second exit roller A93E893101(the rubber roller and resin shaft are glued together) may be solution.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
How hard can it be for you take some decent paper in to test?
They are using decent paper: standard office depot 20lb letter, same stuff 80% of my customers use. The 5 other identical machines use the same paper and don't have the problem.
Final verdict: the paper exit roller was toast. After 400k prints the two gray rollers were about as thin as my fingernail, and they were sliding back and forth on the shaft. It was difficult to see until I removed the entire exit assembly from the printer.
Ordered a new paper exit assembly (AAJNR71300) and the new style paper exit roller (A93E893101) which is made of a harder compound material and glued to the shaft. Swapped the new roller into new assembly, installed and prints are coming out flat as a wall.
This shaft alone is more expensive than entire paper exit assembly. They are POS born.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I am leaning towards a new Paper Exit Assy (AAJNR71300) with how many prints are on the original one.
Definetly paper exit assy 100%.
I replaced these even on low meter machines, under 20k; Some plastic probably bent over the years (not visisble or comparable).
Just replace it and you'll be fine.
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