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Please help fixing an old ipf810 Error Code E198-401E after battery change
Please help fixing an old ipf810 Error Code E198-401E after battery change
Hello all!
I have a (probably futile) request regarding a very old imageProGraph, ipf810
TL;DR:
My friend bricked his mom's plotter by changing the little CR2032 battery.
We asked many, many Canon service technicians at this point, but no one wants to or can service the plotter.
Any remote chance at all anyone still has an old L service tool, Service Support Tool, Firmware and FUT for an ipf810 ? ;(
Long version:
A friend of mine accidentally messed up his mom’s printer, and because they can’t afford a new one I’ve been investigating if I could potentially help them somehow.
And an extensive online search led me to this forum.
So my friend’s mom has the ancient ipf810 large format plotter and it was working fine, except that it constantly lost its IP address and time/date settings. We thought the little battery on the main board must be empty, so he decided to change it for a new battery cr2032.
Anyway, immediately after the printer refused to boot and gave the error E198-401e. But it still enters service mode fine and prints test pages etc. it just doesn’t boot in regular mode without error message.
chatGPT says the following
Error Code E198-401E on a Canon imagePROGRAF iPF810/820 is a System Error tied to the RTC (real-time clock) / NVRAM / backup battery circuit.
E198 = general “System Controller PCB error.”
401E = subcode specifically flagging that the RTC/NVRAM contents are invalid or unreadable.
When does it appear?
After the backup battery (BAT801, a CR2032-type cell) goes flat and is replaced.
On first boot with a new battery, the controller checks its memory, finds it “corrupt” (empty, inconsistent), and throws E198-401E.
It then refuses to go fully Ready until an RTC/NVRAM initialization is performed.
How it’s fixed
Canon’s official way: run “Clear RTC” (RTC initialization) from the service menu or with the L Printer Service Tool / SST over USB.
-----------------
Would you agree with that?
is there any chance anyone still has a L printer service tool / Support Service tool and suitable firmware lying around? Any that work with this printer and windows 10/11 at all? If not I was thinking of setting up a virtual environment perhaps and booting an old Windows version.
The firmware on the plotter is literally 1.0
On the canon website there’s a firmware tool from like 2015. Would that be ok to try and use?
What I can find on the site is :
Firmware Update Tool for Windows 32bit
Version : v24.00
Published : 10 November 2015
iPF810/iPF820 Firmware Ver.1.12
Version : 1.12
Published : 02 August 2018
Do you think that would be compatible with this plotter?
What would be the best approach step-by-step ?
Install L Printer Tool, install FUT, run LPT, update firmware, reset RTC ?
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